All users of MySchool have access to knowledge base articles and videos. Only school appointed Administrators are able to log in and submit tickets.
We do this in order to efficiently co-ordinate feedback and requests.
As Administrators you will have access to more features than normal users.
Have a look here for more information on how to navigate around the help desk
1. Set priority
2. Include the module in the title of the request
3. Check out the articles suggested. If it doesn't answer your question then let us know.
Understand your system
We are requested to make modifications from time to time, especially with assessment calculations, reports, and attendance. Please make sure you have recorded the change logs and that these are available internally to your team.
There may also be times when we need to know the Operating system, add ons, browser and firewall settings. These are sometimes key in understanding the problems.