As a MySchool super key user (SKU for short) you are able to submit support tickets. We ask that schools co-ordinate support requests through one or two users who have access to all your schools data. We would love to speak to everyone but need to control information and can help build your understanding of your system and how to get the most out of your investment.
All other MySchool users have access to the knowledge base, basic educator training and our youtube channel. If you have a user issue, then check out the article, to see if this is covered in the scope. If it isn't then leave us a comment.
have a look at this article to help you submit a support ticket.
If you need to contact our team, then you can use these phone numbers during CET office hours. The team will need you to raise a ticket in order that we verify your identity and can directly access your system to help.
During onboarding, we will discuss your level of needs, and enable modules and features suited to your initial requirements. The super user will have access to core features, and we can help you build other access groups for the rest of your team. Once you gain more experience in the system, we will open access to tools that will help you configure and customise your instance further. MySchool is easily understandable once the core concepts are understood.
Most of the functionalities you will be using, are in the advanced options part of the menu headers. Many of your users may not have access to these sections. Have a look at this article which explains group membership.
Understanding MySchool language
Although we try to use clear language based on the Education industry norms, we understand that sometimes it can be difficult at the start to understand the difference between school levels, or term ID's, or User ID's. Have a look at this article which explains some of the basic building blocks for your MySchool instance.