Impersonating users is a valuable tool for super users and central administration teams. In case of access or usability issues, it makes troubleshooting a whole lot easier. Users can see exactly the same dashboard as the user they are impersonating.
Top tip: If a user in your community is having problems with functionality then why not impersonate them and show them the steps needed to change personal details, enter assessments or access their student information.
How to Access
The impersonate function is found within the user menu on the quick action toolbar. The permissions needed within the user group are;
It is possible to block a user group from being impersonated as well.
Open the tool and a search bar will appear similar to a super search. Enter the first three letters of the user's name. Select the user from the list.
Once selected your user icon will turn red, and the reset impersonation will replace impersonate a user. Use this to return to your normal personal view.
FAQ about impersonating
If I am impersonating a user will my actions be logged?
When you impersonate someone, you will be able to perform actions on their behalf. You can give consent on behalf of a parent if they are unable to do so themselves, or help them with the admissions application form for example. Each of these actions will be shown as the user within the timestamps and logs. rest assured that when impersonating your actions are still tracked by the system as an impersonation.
It says that the user needs to have a valid email address to be impersonated, why?
That is normal. The impersonate tool is used to verify what users can see on their platforms. If the user does not have a valid email then they cannot access the platform.
Can I impersonate across multiple tabs or browsers
No, the impersonation will carry across browsers and tabs once refreshed, similar to time travel.
Can I impersonate a guardian to see if they have received an email?
You can impersonate the guardian, and check that they have received the announcement on their MySchool portal. However, this will not confirm that they have received an email in their inbox. use the communication logs within their profile. This is found on the contact tab, normally restricted to super users with the correct permissions to access.
I have impersonated the user with no issues but they still have problems with access, what could be wrong?
There are many reasons. Ask them to make sure their browser is up to date, and remove any addons that may auto-fill personal details. If they are using a mobile or tablet, ask them to try on a computer or laptop. If the issue still persists we can try to investigate further, but in most cases the problem is local.
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