The knowledge base is a live document continually changing and growing. We have split the content into categories, sections and articles. Some articles are linked into high level administrative functions. Whereas others may relate to features you do not use within your school, you can still access the article and find out more.
Finding information in the Help Desk
1. What are you looking for? (Search)
Use the search function to go straight to the articles. Use the title of the module, or the specific function. e.g. Assignments/grade grid, Reports/quick reports.
2. Browse per category
There are three major categories : Product Updates, Getting started, & Using MySchool. Click on the icons to open the sections and articles related to them.
When you open a category, the articles will be organised into headed sections. Product updates are for version announcements, service interruption, and campaigns. Getting started is for basic system details, and guidelines for new schools. Using Myschool has the list of modules regularly used by MySchool.
Click on the article title to access the information, and the video tutorial. Some articles will have a star, meaning that they contain key information, or an update in functionality. The list is not exhaustive, click on the blue link at the bottom to show all articles.
Inside the article, there will be information on the module, how to access, and a step by step explanation of the functions. The video will show a how to scenario for you to follow.
At the bottom of the article, you can give feedback by saying if it was helpful, or a comment if these have been opened. The lists show recently used articles, and related articles.
Subscribe to our Youtube channel to keep up to date with the newest tutorial releases. Leave a like or a comment in the article itself, if you want to know more or want us to cover other topics.
We can help advise on tutorials, and are open to discuss any particular needs for your internal training. We can organise quick how to calls, simply ask, we are here to give you the assistance you need to start fully implementing features.