In addition to our full application workflows, MySchool has introduced an enquiry phase which works in tandem to the application process. The enquiry form is designed to facilitate interested applicants to be able to submit questions without creating a profile for the submitter nor applicant.
In the application list page (flow_management.php), we have introduced a second tab to list the enquiries as they are received. Normal applications still apply using the school url /apply. Now you can build an enquiry form and use yourschool url with /enquiry.
Open the enquiry form by clicking on configuration located in the bottom right corner of the enquiry list tab. A slide over allows the admissions team to configure a simple enquiry form for potential applicants.
The enquiry is built with basic default fields, and schools can customise the heading on the open text comment box. In the above example this is shown as 'How can we help with your enquiry?. Users fill out the enquiry form and submit for this to appear in the enquiry list tab.
Configure the form and automated mails
The link is automatically generated, and this should be placed on your schools own website or open online forum. The content field label is the header, and additional information will appear as a sub header to the comment box.
Two automated notification emails can be configured in this enquiry phase. Firstly and internal mail can be sent to a distribution user group to notify them that a new enquiry has been submitted. The second is an external mail to the enquirer confirming their interest. Both can be personalised using replacement tags, and rich text options.
Click on the blue submitter name in the enquiry list. This will open an enquiry information slide over screen. Here you can view the details of the request collected via the enquiry form. Choose the status from Not processed, Active enquiry, or Closed. This will help filter the enquiries on the list page.
The team dealing with the enquiries can log notes/actions within the history section of the enquiry form. Select Add entry. As the enquirer does not have a MySchool profile, you must manage the contact via your schools email service.
Announcements cannot be used as no submitter profile is created on your MySchool system.
We are still developing this new functionality, and have plans to transition enquiries into applications. Keep yourself updated on product improvements via the product release section of the knowledge base.