Things to check
1. Class/Course enrolment - Students not listed in contribute/assess/review
During the year, Students may be withdrawn or transferred between classes/courses. Ask your Teachers to verify the lists in the contribute/assess page.
Withdrawn student should appear at the bottom of the list in red. In case of discrepancies, check the enrolment tab of the student to make sure they were enrolled for the reporting period.
2. Everything is grey - We can't add grades
Check your assessment set up. Have a look at the dates in Grade reports/Publish(Access). If you have made any custom requests in older versions of MySchool, please check the initial specifications in your support tickets.
In the new Assess grid, a grey cell more than likely means that there is problem with the enrolment dates, or the assessment criteria is not linked. Check the input field (Assignment average/Exam grade/Learning outcome) to see if there is a valid entry. If there still is a problem, then contact our support team, to explain that the Assignment Average for Term XX in course XXX is supposed to populate the contribute page, 'Semester grade:'. This really helps us to investigate, and much clearer than. "It's not working!!!"
3. Which term is it?
A reminder that terms are split into assessment periods for grade report (is exam), and assignments/attendance (is schedule). If you are using the new assessment criteria, then the assignment average can be be applied to an 'exam' term covering 2 'is schedule' terms.
The system allows school to easily enter is exam terms into an active school year for Grade report periods.
4. Difference between contribute and review
The default workflow for assessments is that Teachers will assess/contribute on a term/course/student level. Teachers must be enrolled to the course to be able to contribute. Ask them to complete this stage if you are using the new assess grid.
The second step is to review. Teachers or Year/Subject heads can review the grades and add a general comment to the overview tab on a grade or class level. They can either save as draft to reopen the contribution to course teachers, or save as reviewed to close the assessment grid. Term reports can be published individually using the Publish function if available on individual students.
If everything has been reviewed, then go ahead and publish the class level. The reports will be available on student and guardian portals.
Encourage users to reduce paper and printing, by publishing to MySchool portals only. If users require a paper copy then set a later date for this or attach a cost.
5. I can't see the report....!!!!
The grade reports are available on both guardian and student portals. After publishing they appear in the historic reports section of the student enrolment tab. If there is a problem with one student, follow the below steps to verify settings;
- Confirm the enrolment of the student is current (Check class/course).
- Is the guardian set correctly and has Access/Perm. ticked in the relationship field on the student profile. Make sure they have an active status in the security tab (and have an email address).
- Go to Grade Report/Review, and unpublish or save as draft. Then republish and check access after this.
If a larger group is affected then you can try to republish the reports for their class level.
6. Format and set up changes
We appreciate that errors can occur with formatting, calculations, and comments. We try to accommodate minor changes for the final grade report season, but are unable to change the report structure.
To avoid frustration, make sure you plan your assessment reports at the start of the year. This enables our teams to plan the changes, and avoid bottle necks in production.
7. Understand your change requests
When we are requested to change features in grade reports, we try to log as much detail as possible. Go through your old tickets regarding set up, check to see if the grades are being pulled correctly. If you have requested any changes in class structure or added courses then make sure the assessment criteria is available.
8. Everything changed!!!
If you change a part of your assessment set up or grade report PDF, these changes will be applied to all historic data if republished. The system cannot hold templates per year. If you have not published the grade reports to the student profiles, the historic version will be lost.
9. Legacy_contribute / Assess
If you are using legacy assessment from the previous version, then please make sure your grade reports are publishing correctly. if you are using the new Subject specification assessments (url:
Check out the articles on the new assessment system which is due for release in the new version 1.8. These features will allow you to create your own assessment criteria, follow up students development, and track academic progress with MySchool assessments.