Both student and user profiles, MySchool has two email fields. The primary email is used for users to log into the system and receive mails and system notifications, whereas the secondary e-mail is used purely for communication purposes. There are three settings that the support team can activate for your communication purposes. Choose to send to;
- Primary only.
- Secondary only if Primary is empty.
What happens if an already-used mail is entered into the secondary email field?
There is no duplication check on the secondary email field. This allows schools to use a guardian contact mail in their dependent student's secondary field. They will receive a copy of all communications sent to the student, either directly in announcements or via system notifications like assignment publishing, events or appointments and password reset advice.
Will system notifications be sent to both if activated?
Yes, the user should receive a duplicate of all system-generated messages (notifications) to both mail addresses.
Can we see it in the statistics panel or communications log?
Yes, it will show in the statistics panel. The name of the recipient will be listed twice. We, unfortunately, cannot show which mail but are looking at improving this. On the communication log of the user/student profile, there will be one entry only but with two statuses in brackets.
Please sign in to leave a comment.