FAQ - When a user logs in they only see the announcement inbox. How can we fix it?

Opened up your portal and users can't access anything? Have a new starter but they cannot access their tools? No problem let's look at the different cases, and how to fix it.

1. Student

If the user is a student then go through the list below;

• Is the student enrolled in an active class? 
  • No - Then they need to be enrolled into a class during the current academic year. 
  • Yes - Check the class enrolment dates. Are they between the academic year dates?
• Is the student enrolled in an archive or not processed class level?
  • Yes - We may not have activated student access for these class levels. Please raise a ticket so we can activate this for you.

2. Staff

If the user is a staff member, the most common reason is because they have not been added to a user group;

• Is the staff member an active employee?
  • Yes - Then you will need to add context. See the following step.
  • No - Change their status to Active employee and follow the next step.
• Is the staff member a class/course Teacher?
  • Yes - Then they must be added to a class or course during this current academic year.
  • No - Then you will need to add them to a fixed member security group according to their needs. Go to their security tab and add them to one of your available groups. Don't forget to give them a security context by selecting the whole school or a school level.

3. Guardian

• Check to see that they are attached to a student in an active class level in the current academic year.
  • Yes - Then go to the next step
  • No - They cannot be classed as a guardian if their dependent students are not enrolled. Fix the student issue first.
• Check to see if the guardian has access enabled in their dependent tab
  • No - Enable this
  • Yes - They maybe set to a relationship type which is not direct. This gives them limited access to certain things on their portal. Check out this article to set the relationship type to direct.