Frequently asked questions
Here are some of the most frequently asked questions based on community support requests. Hit the follow button to be updated for new content.
- FAQ - No terms or assessment logic have been set for this course. What does this mean?
- ES Audit - Subject management - FTE type
- FAQ - Why is my grade report blank?
- FAQ - Using a threshold average in assessments
- FAQ - Missing attendance is not showing on the LMS screen
- FAQ - How can I check User group membership?
- FAQ - Can I create a distribution group for guardians in the senior school?
- FAQ - Is there a way to limit/give visibility to specific tabs in the user/student profile?
- FAQ - Why can't I see the student, guardian or teacher user group in the security tab?
- FAQ - When a user logs in they only see the announcement inbox. How can we fix it?
- FAQ - Can I delete an announcement?
- FAQ - Import Learning outcomes
- FAQ - Accepted phone number formats
- FAQ - Do guardians need to have a valid email address?
- FAQ - Adding guardian details to an application form
- FAQ - Can we manually update a password ?
- FAQ - Why are no parents receiving my announcement?
- FAQ - I am getting a 404 error when trying to download a document in MS Edge what can I do?
- FAQ - Can I change system notifications? Like the invite for new users ? Or when creating an appointment?
- FAQ - Why is the Assess grid grey?
- FAQ - Why is a user being classed as hard bounce? What does this mean? What can we do to stop it?
- FAQ - How we offboard staff members who have left school?
- FAQ - How are the attendance stats calculated on the discipline/monitoring/behaviour tab on the student profile
- FAQ - How can I transfer a student who has moved class or courses?
- FAQ - Questions regarding learning outcomes
- FAQ - What do the email stats mean?
- FAQ - Google sync not working? Can't grade google assignments? Google sync center not working?
- FAQ -Can we add a custom field to students, Guardians and Staff profiles?
- FAQ - Want to add a course description field?
- FAQ - Show your school Google/Outlook calendar on your MySchool platform