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  1. MySchool Support
  2. Using MySchool
  3. Frequently asked questions

Frequently asked questions

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Here are some of the most frequently asked questions based on community support requests. Hit the follow button to be updated for new content.

  • FAQ - No terms or assessment logic have been set for this course. What does this mean?
  • ES Audit - Subject management - FTE type
  • FAQ - Why is my grade report blank?
  • FAQ - Using a threshold average in assessments
  • FAQ - Missing attendance is not showing on the LMS screen
  • FAQ - How can I check User group membership?
  • FAQ - Can I create a distribution group for guardians in the senior school?
  • FAQ - Is there a way to limit/give visibility to specific tabs in the user/student profile?
  • FAQ - Why can't I see the student, guardian or teacher user group in the security tab?
  • FAQ - When a user logs in they only see the announcement inbox. How can we fix it?
  • FAQ - Can I delete an announcement?
  • FAQ - Import Learning outcomes
  • FAQ - Accepted phone number formats
  • FAQ - Do guardians need to have a valid email address?
  • FAQ - Adding guardian details to an application form
  • FAQ - Can we manually update a password ?
  • FAQ - Why are no parents receiving my announcement?
  • FAQ - I am getting a 404 error when trying to download a document in MS Edge what can I do?
  • FAQ - Can I change system notifications? Like the invite for new users ? Or when creating an appointment?
  • FAQ - Why is the Assess grid grey?
  • FAQ - Why is a user being classed as hard bounce? What does this mean? What can we do to stop it?
  • FAQ - How we offboard staff members who have left school?
  • FAQ - How are the attendance stats calculated on the discipline/monitoring/behaviour tab on the student profile
  • FAQ - How can I transfer a student who has moved class or courses?
  • FAQ - Questions regarding learning outcomes
  • FAQ - What do the email stats mean?
  • FAQ - Google sync not working? Can't grade google assignments? Google sync center not working?
  • FAQ -Can we add a custom field to students, Guardians and Staff profiles?
  • FAQ - Want to add a course description field?
  • FAQ - Show your school Google/Outlook calendar on your MySchool platform
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