FAQ - Google sync not working? Can't grade google assignments? Google sync center not working?

If you are using Sync centre for the Google education suite (Classrooms and assignments) then check out these helpful tips to resolve your sync problems. 

We are not using google classrooms and have followed the steps to create users, but nothing is happening.

The initial creation task may take a few days for Google to handle. This is not something we can control. If the courses and users are still not created after 48hrs, contact our team, and we can check to see if everything is being sent as expected.

I do not understand how Google console works, can you help?

We can certainly have a look at the steps together. You may need to reach out to Google directly however for further guidance on their console and set-up.

So will Google roll over with MySchool?

Google classrooms do not have a concept of an academic year. So each year, you will need to perform the rollover within MySchool with new courses and enrolment. Once this is done, you can then use the create functionality to rebuild your Google classroom suite. Make sure you have communicated this to your staff using the functionality to avoid them creating duplicates once the synchronisation is carried out.

We already had Google set up and MySchool has created duplicate courses, why did this happen?

This will happen when you selected create instead of synchronizing. You will have to delete the duplicates in your Google classroom suite.

We lost students from Google classrooms when we synchronised, why?

As we explained, MySchool will push the data to Google. If you already had enrolments in Google classrooms and these do not match the enrolment data in MySchool then the system will remove these students. Disable the synchronisation and isolate the issues in the log. You may need to manually update your enrolments in MySchool to make sure the students are correctly assigned to their respective courses.

We set up assignments to sync as well, but it is not working, what can we do?

There are a few extra steps needed when setting up Google assignments. Make sure the assignment types you have selected are added to the subject in MySchool and are active. Also, make sure you have enabled them for Google sync in the assignment configuration screen as described.

We want to delete synced assignments in MySchool, why isn't this possible?

The synchronisation overrides this ability. To remove an assignment, you must either unlink the course. Which will stop future assignments from being created.